Returns & Refunds Policy

At Green and Sons, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains the terms, conditions, and procedures for returning products and requesting refunds.

1. Eligibility for Returns

  • Products may be returned within 7 days of delivery.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns.
  • Customized or special-order products are non-refundable unless defective or damaged upon arrival.

2. Non-Returnable Items

  • Items that have been used, altered, or damaged after delivery.
  • Consumable parts (e.g., oil, spark plugs, filters) unless unused and sealed.
  • Gift cards and promotional vouchers.

3. Return Process

  • Contact our customer service team at info@greensonsmower.com or +1 (937) 939-3023 to initiate a return.
  • We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Returns sent without an RMA number may be refused.

4. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect due to our error.
  • We recommend using a trackable shipping method to ensure your return is received.

5. Damaged or Defective Products

  • If your product arrives damaged or defective, please notify us within 48 hours of delivery.
  • Provide photos and a detailed description of the issue to our support team.
  • We will arrange for a replacement, repair, or refund depending on the situation.

6. Refunds

  • Refunds are issued to the original payment method used at checkout.
  • Refund processing may take 5–10 business days after we receive and inspect your returned item.
  • Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

  • Exchanges are available for the same product in case of defects or damages.
  • If you wish to exchange for a different product, the original item must be returned (per this policy), and a new order placed.

8. Manufacturer Warranties

  • Many products we sell are covered by a manufacturer’s warranty.
  • Warranty terms vary by manufacturer — please refer to the product’s documentation or the manufacturer’s website.
  • Warranty claims may require direct communication with the manufacturer.

9. Contact Us

If you have questions about our Returns & Refunds Policy, please contact us:

Green and Sons, LLC
📍 18987 OH-347, Raymond, OH 43067
📧 info@greensonsmower.com
📞 +1 (937) 939-3023